Standard Operating Procedure

Admission & Onboarding

Before check-in, the following must be completed:

• Submit ID proof

  • Students: University ID

  • Working professionals: Employment letter

• Provide 2 passport-size photographs

• Submit signed rental agreement

• Submit guardian consent form

Property & Stay Details

Property Address: Furkating Chari Ali, Golaghat-Merapani Road (Near Chari Ali Masjid), Furkating 785610, Golaghat, Assam

Furnishings & amenities provided

• Bed, mattress, wardrobe, study table

• Private lockers with keys

• Lights / Fans / Geyser

• Wi‑Fi access

• Power backup (lights only)

• Access to common areas (as permitted)

Term of Stay

• Notice Period: 30 days (either party)

• Lock-in Period: 6 months, early exit will result in forfeiture of the security deposit

• Non-tenancy clause

Fees & Payments

• Monthly Rent: Payable in advance by the 5th of every month inclusive of any optional services availed

• Security Deposit: 1.5 month’s rent (2 months rent for group reservations) that is refundable 1 month after exit (subject to deductions and pending penalties)

• Utilities Covered:

  • Electricity

  • Water

  • Wi-Fi

  • Housekeeping

• Late Fee: ₹ 75 per day after due date

Access Control & Security

• Entry and exit logs are maintained (digital or manual)

• CCTV is installed in common areas only (no private spaces)

• Residents give written consent for CCTV monitoring for safety

• All visitors must register with valid government ID

Timings & Curfew

• Curfew: 8:00 PM – 6:00 AM (strictly enforced)

• Main Gate Opening: 6:00 AM

• Main Gate Closing: 8:00 PM

Late Entry Rules:

• Allowed only in genuine emergencies

• Requires prior written approval from management and guardian

Penalty Structure:

• 1st violation: Written warning

• 2nd violation: ₹250 fine

• 3rd violation: ₹750 fine

• Repeated violations: Termination

House Rules & Conduct

• Quiet hours: 9:00 PM – 5:00 AM

• Alcohol: Strictly prohibited

• Smoking: Not allowed anywhere on the premises

• Illegal substances: Strictly prohibited

• Residents must behave respectfully toward others

Any behaviour that disturbs others or compromises safety may result in immediate action.

Visitor Policy

• Valid government ID for all visitors mandatory

• Visitors allowed only between 10:00 AM – 6:00 PM

• No overnight visitors permitted under any circumstances

• Visitors restricted to common areas only

Housekeeping & Maintenance

• Common areas cleaned: Minimum 3 times per week

• Room cleaning: Minimum once per week

• Residents must report maintenance issues immediately

Safety & Emergency Protocols

• Emergency contact numbers displayed prominently

• Fire exits kept clear at all times

• First-aid kit available in common area

• Night warden/security present as applicable

Prohibited Activities

• Consumption or possession of alcohol or illegal substances

• Smoking anywhere on the premises

• Gambling, commercial activities, or harassment of any kind

• Tampering with CCTV or safety-and-security systems

• Use of high-power electrical appliances (heaters, coolers, cooking appliances)

Complaints & Grievance Handling

• Complaints logged via Complaints Box / WhatsApp / Email

• Resolution timeline: As applicable

Damages & Liabilities

• Residents are responsible for damages beyond normal wear and tear

• Repair/replacement costs will be deducted from the deposit

• Management is not responsible for loss of personal belongings

• Damage to security systems may lead to penalties or legal action

Exit & Checkout Procedure

• 30-day notice mandatory

• Room inspection conducted before deposit refund

• Deductions (if any) communicated transparently

• Refunds issued to resident’s bank account after 30 days

Termination Policy

The management reserves the right to terminate the agreement immediately in case of:

• Repeated violation of SOP, curfew, or house rules

• Non-payment of rent or penalties after warnings

• Illegal, unsafe, or immoral activities

• Misconduct affecting safety or reputation

Note: The management reserves the right to amend or update the terms and conditions at any time, as deemed necessary based on prevailing circumstances.